Terms and conditions
GENERAL TERMS AND CONDITIONS NEWOLDSTOCKPARTS.NL
Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Compliance and warranty
Article 11 - Delivery and implementation
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different stipulations
Article 1 - Definitions
In these conditions the following terms have the following meanings:
1. Reflection period: the period within which the consumer can make use of
right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession
or company and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of
products and / or services, of which the delivery and / or purchase obligation in the
time is spread;
5. Durable data carrier: any means that the consumer or entrepreneur is capable of
to store information addressed to him personally in a way
which future consultation and unaltered reproduction of the stored
information.
6. Right of withdrawal: the possibility for the consumer to cancel within the reflection period
to see the distance contract;
7. Model form: the model withdrawal form that the entrepreneur provides
that a consumer can fill in when he wants to use
of his right of withdrawal.
8. Entrepreneur: the natural or legal person who provides products and / or services
offers distance to consumers;
9. Distance contract: an agreement under which a contract is issued by the
entrepreneur organized system for distance selling of products and / or
services, up to and including the conclusion of the agreement, are used exclusively
of one or more techniques for distance communication;
10. Remote communication technique: means that can be used for it
concluding an agreement, without the consumer and entrepreneur simultaneously
have come together in the same space.
11. General Conditions: the present General Conditions of the
entrepreneur.
Article 2 - Identity of the entrepreneur
Name entrepreneur: Roel Ariëns
Business address: Varenstraat 7, 6602BV Wijchen, NL
Visiting address: Holenbergseweg 14 back, 6604AK Wijchen NL
Telephone number: 0031-627443245 (after 6 pm and on Friday and Saturday)
Email address: info@newoldstockparts.nl
Chamber of Commerce number: 75600978
VAT identification number: NL001879177B12
Article 3 - Applicability
1. These General Terms and Conditions apply to every offer from the
entrepreneur and on any distance contract concluded and
orders between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of this
general terms and conditions made available to the consumer. If this
is not reasonably possible, before the agreement is remote
closed, indicate that the general conditions at the entrepreneur
are available for inspection and, at the request of the consumer, free of charge as soon as possible
will be sent.
3. If the distance contract is concluded electronically, this can be done in derogation
of the previous paragraph and before the distance contract is concluded, the text
of these general terms and conditions electronically to the consumer
be made available in such a way that the consumer can do so in a
can be easily stored on a durable medium.
If this is not reasonably possible, before the distance contract
is closed, indicate where of the terms and conditions along
can be consulted electronically and that, at the request of the
consumers will become free of charge electronically or otherwise
sent.
4. In the event that in addition to these general terms and conditions, specific product or
service conditions apply, paragraph 2 and 3 of
apply accordingly and the consumer may in case of conflict
General Terms and Conditions always invoke the applicable provision that for
is most favorable to him.
5. If one or more provisions in these general terms and conditions apply to any
are wholly or partially void or destroyed, the
agreement and these conditions remain otherwise and the
the relevant provision shall be immediately replaced by a
provision that the intent of the original is as close as possible.
6. Situations not regulated in these terms and conditions should be resolved
assessed "in the spirit" of these terms and conditions.
7. Uncertainties about the explanation or content of one or more provisions of
our terms should be explained "in the spirit" of this general
conditions.
Article 4 - The offer
1. If an offer has a limited period of validity or subject to conditions
this is explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change the offer and
to adjust.
3. The offer contains a complete and accurate description of the offered
products and / or services. The description is detailed enough to be a
enable proper assessment of the offer by the consumer. As the
entrepreneur uses images these are a truthful one
display of the products and / or services offered. Apparent mistakes or
obvious errors in the offer do not bind the entrepreneur.
4. All images, specifications data in the offer are indicative and can
do not give rise to compensation or dissolution of the agreement.
5. Pictures with products are a true representation of the
offered products. Entrepreneur cannot guarantee that the displayed
colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what the
rights and obligations that are at the acceptance of the offer
connected. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the way in which the agreement will be concluded and which
actions are required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and implementation of the agreement;
- the term for accepting the offer, or the term
within which the entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs
of using the technique for distance communication
calculated on a basis other than the regular basic rate for the
means of communication used;
- whether the agreement will be archived after its conclusion, and if so on
how this can be consulted by the consumer;
the way in which the consumer, before concluding the contract,
data provided by him under the agreement may
check and repair if necessary;
- any other languages in which, in addition to Dutch, the contract
can be closed;
the codes of conduct to which the entrepreneur is subject and the
the way in which the consumer electronically communicates these codes of conduct
can consult; and
- the minimum duration of the distance contract in the event of a
duration transaction.
- Optional: available sizes, colors, type of materials.
Article 5 - The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4
the moment of acceptance by the consumer of the offer and the payment
the associated conditions.
2. If the consumer has accepted the offer electronically,
the entrepreneur immediately electronically confirms receipt of the
acceptance of the offer. As long as the receipt of this acceptance does not continue
the entrepreneur is confirmed, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will be affected
appropriate technical and organizational measures to protect the
electronic transfer of data and ensures a safe web environment.
If the consumer can pay electronically, the entrepreneur will do so
observe appropriate safety measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the
consumer can meet his payment obligations, as well as all those facts
and factors that are important for a responsible approach to the
distance contract. If the entrepreneur on the basis of this investigation
has good reasons not to enter into the agreement, he is entitled
motivated to refuse an order or request or to the execution
to attach special conditions.
5. The entrepreneur will provide the following with the product or service to the consumer
information, in writing or in such a way that it is provided by the consumer in a
accessible way can be stored on a durable data carrier,
send along:
a. the visiting address of the establishment of the entrepreneur where the consumer is with
complaints can go;
b. the conditions under which and the manner in which the consumer of the
can make use of the right of withdrawal, or a clear statement regarding the
are excluded from the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the data included in article 4 paragraph 3 of these conditions, unless the
entrepreneur has already provided this information to the consumer before implementation
of the agreement;
e. the requirements for terminating the contract if the contract is a
has a duration of more than one year or is indefinite.
6. In the event of an extended transaction, the provision in the previous paragraph is only of
apply to the first delivery.
7. Every agreement is entered into under the suspensive conditions of
sufficient availability of the relevant products.
Article 6 - Right of withdrawal
On delivery of products:
1. When purchasing products, the consumer has the option to
dissolve agreement without giving reasons during 14 days.
This reflection period starts on the day after receipt of the product by the
consumer or a pre-designated by the consumer and to the entrepreneur
announced representative.
2. During the reflection period, the consumer will handle the product and the
packaging. He will only unpack or use the product to that extent
to the extent necessary to assess whether he wishes to keep the product.
If he exercises his right of withdrawal, he will replace the product with all
supplied accessories and - if reasonably possible - in the original condition and
return packaging to the entrepreneur, in accordance with the entrepreneur
provided reasonable and clear instructions.
3. When the consumer wishes to exercise his right of withdrawal, he is
obliged to make this known within 14 days after receipt of the product
to the entrepreneur. The consumer must make this known through
model form. After the consumer has expressed his wish to use
To make his right of withdrawal, the customer must return the product within 14 days
return. The consumer must prove that the delivered goods are on time
returned, for example, by proof of postage.
4. If the customer is not known after the deadlines referred to in paragraphs 2 and 3
has made use of his right of withdrawal resp. the product
has not returned to the entrepreneur, the purchase is a fact.
When providing services:
1. When providing services, the consumer has the option of contract
to dissolve without giving reasons for at least 14 days,
commencing on the day of entering into the agreement.
2. To make use of his right of withdrawal, the consumer will focus
to the relevant offer by the entrepreneur and / or at the latest upon delivery
provided reasonable and clear instructions.
Article 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, at the most
the costs of return are for his account.
2. If the consumer has paid an amount, the entrepreneur will pay this amount
refund as soon as possible, but no later than 14 days after cancellation.
The condition here is that the product has already been received by the
merchant or conclusive proof of complete return can be submitted
Refund will be made via the same payment method provided by the
consumer has been used unless the consumer explicitly gives permission for
another payment method.
3. Damage to the product due to careless handling by the consumer
the consumer himself is liable for any depreciation of the
product.
4. The consumer cannot be held liable for depreciation
of the product if not all legally required by the entrepreneur
information about the right of withdrawal has been provided, this must be done before the
conclusion of the purchase agreement.
Article 8 - Exclusion of right of withdrawal
1. The entrepreneur can exclude the right of withdrawal of the consumer for
products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal
only applies if the entrepreneur clearly states this in the offer, at least in time
the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with specifications
from the consumer;
b. which are clearly of a personal nature;
c. which cannot be returned due to their nature;
Article 9 - The price
1. During the period of validity stated in the offer, the prices of the
offered products and / or services not increased, subject to price changes
as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can supply products or services
prices are subject to fluctuations in the financial market and where the
entrepreneur has no influence on, offering variable prices. This one
subject to fluctuations and the fact that prices may be stated
target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement
are only permitted if they are the result of statutory regulations or
provisions.
4. Price increases from 3 months after the conclusion of the agreement
are only allowed if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect
of the day on which the price increase takes effect.
5. The prices stated in the offer of products or services are exempt from
VAT in connection with participation in the Small Entrepreneurship Scheme (KOR).
6. All prices are subject to printing and typographical errors. For the consequences of
no liability is accepted for printing and typographical errors. With printing - and
typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price
to deliver.
Article 10 - Compliance and Warranty
1. The entrepreneur guarantees that the products and / or services comply with the
agreement, the specifications stated in the offer, to the reasonable requirements of
soundness and / or usability and on the date of the establishment of
the agreement existing legal provisions and / or government regulations.
If agreed, the entrepreneur also guarantees that the product
is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not change anything
to the legal rights and claims that the consumer has under the
can assert an agreement against the entrepreneur.
3. Any defects or incorrectly delivered products must be returned within 4 weeks
delivery to be reported to the entrepreneur in writing. Return of the
products must be in the original packaging and in new condition
being wrong.
4. The warranty period of the entrepreneur corresponds to the
factory warranty period. However, the entrepreneur is never responsible for
the ultimate suitability of the products for each individual application
by the consumer, nor for any advice regarding use or
the application of the products.
5. The warranty does not apply if:
6. The consumer has repaired and / or processed the delivered products himself or
have it repaired and / or processed by third parties;
7. The delivered products have been exposed to abnormal conditions or
otherwise carelessly handled or contrary to directions
of the entrepreneur and / or on the packaging;
8. The defect is wholly or partly the result of regulations that the
government has or will state with regard to the nature or quality of the
materials used.
Article 11 - Delivery and implementation
1. The entrepreneur will take the greatest possible care when entering
take receipt and in the execution of orders of products and in the
assessment of applications for the provision of services.
2. The place of delivery is the address that the consumer knows to the company
has made.
3. Subject to what is stated in paragraph 4 of this article, it will
company accepted orders expeditiously but no later than 30
days, unless consumer has agreed to a longer one
delivery time. If delivery is delayed, or if an
the order cannot or only partially be executed, will receive the
consumer of this no later than 30 days after placing the order
message. In that case, the consumer has the right to cancel the contract without
to dissolve costs. The consumer is not entitled to compensation.
4. All delivery times are indicative. The
do not derive any rights from consumers. Exceeding a term gives the
consumer no right to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will
amount that the consumer has paid as soon as possible, but no later than within
Refund 14 days after dissolution.
6. If delivery of an ordered product proves to be impossible, the
entrepreneur endeavors to make a replacement article available.
At the latest upon delivery, it will be stated in a clear and comprehensible manner
a replacement item is provided. It is possible with replacement articles
right of withdrawal cannot be excluded. The cost of any
returns are for the account of the entrepreneur.
7. The risk of damage and / or loss of products rests with the
entrepreneur until the moment of delivery to the consumer or an advance
appointed and announced representative to the entrepreneur, unless
expressly agreed otherwise.
Article 12 - Payment
1. Unless otherwise agreed, the consumer
amounts due to be paid within 7 working days after commencement of
the reflection period as referred to in Article 6, paragraph 1. In the event of an agreement up to
the provision of a service commences this period after the consumer has received the
has received confirmation of the agreement.
2. The consumer has the obligation to make inaccuracies in provided or stated
report payment details to the entrepreneur without delay.
3. In the event of default by the consumer, the entrepreneur has the right
legal restrictions, the right to inform the consumer in advance
charge reasonable costs.
Article 13 - Complaints procedure
1. The entrepreneur has a well-publicized complaints procedure
and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be completed within 7 days
and clearly described are submitted to the entrepreneur, after the
consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be made within a period of 14 days
answered from the date of receipt. If a complaint a
foreseeable longer processing time is required by the entrepreneur within the
period of 14 days replied with a message of receipt and an indication
when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a
dispute that is subject to the dispute settlement.
5. In case of complaints, a consumer must first turn to the entrepreneur.
It is also possible to register complaints via the European ODR platform
(http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the entrepreneur, unless the
entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the entrepreneur, the
entrepreneur at her choice whether to replace the delivered products free of charge or
repair.
Article 14 - Disputes
1. On agreements between the entrepreneur and the consumer on which this
general terms and conditions, is exclusively Dutch law
application. Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.
Article 15 - Additional or different stipulations
Additional or deviating provisions from these general terms and conditions may not
to the detriment of the consumer and must be recorded in writing or on
such that they can be accessed by the consumer in an accessible manner
stored on a durable medium.
(Download the Terms and Conditions as a PDF document.)
Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Compliance and warranty
Article 11 - Delivery and implementation
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different stipulations
Article 1 - Definitions
In these conditions the following terms have the following meanings:
1. Reflection period: the period within which the consumer can make use of
right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession
or company and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of
products and / or services, of which the delivery and / or purchase obligation in the
time is spread;
5. Durable data carrier: any means that the consumer or entrepreneur is capable of
to store information addressed to him personally in a way
which future consultation and unaltered reproduction of the stored
information.
6. Right of withdrawal: the possibility for the consumer to cancel within the reflection period
to see the distance contract;
7. Model form: the model withdrawal form that the entrepreneur provides
that a consumer can fill in when he wants to use
of his right of withdrawal.
8. Entrepreneur: the natural or legal person who provides products and / or services
offers distance to consumers;
9. Distance contract: an agreement under which a contract is issued by the
entrepreneur organized system for distance selling of products and / or
services, up to and including the conclusion of the agreement, are used exclusively
of one or more techniques for distance communication;
10. Remote communication technique: means that can be used for it
concluding an agreement, without the consumer and entrepreneur simultaneously
have come together in the same space.
11. General Conditions: the present General Conditions of the
entrepreneur.
Article 2 - Identity of the entrepreneur
Name entrepreneur: Roel Ariëns
Business address: Varenstraat 7, 6602BV Wijchen, NL
Visiting address: Holenbergseweg 14 back, 6604AK Wijchen NL
Telephone number: 0031-627443245 (after 6 pm and on Friday and Saturday)
Email address: info@newoldstockparts.nl
Chamber of Commerce number: 75600978
VAT identification number: NL001879177B12
Article 3 - Applicability
1. These General Terms and Conditions apply to every offer from the
entrepreneur and on any distance contract concluded and
orders between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of this
general terms and conditions made available to the consumer. If this
is not reasonably possible, before the agreement is remote
closed, indicate that the general conditions at the entrepreneur
are available for inspection and, at the request of the consumer, free of charge as soon as possible
will be sent.
3. If the distance contract is concluded electronically, this can be done in derogation
of the previous paragraph and before the distance contract is concluded, the text
of these general terms and conditions electronically to the consumer
be made available in such a way that the consumer can do so in a
can be easily stored on a durable medium.
If this is not reasonably possible, before the distance contract
is closed, indicate where of the terms and conditions along
can be consulted electronically and that, at the request of the
consumers will become free of charge electronically or otherwise
sent.
4. In the event that in addition to these general terms and conditions, specific product or
service conditions apply, paragraph 2 and 3 of
apply accordingly and the consumer may in case of conflict
General Terms and Conditions always invoke the applicable provision that for
is most favorable to him.
5. If one or more provisions in these general terms and conditions apply to any
are wholly or partially void or destroyed, the
agreement and these conditions remain otherwise and the
the relevant provision shall be immediately replaced by a
provision that the intent of the original is as close as possible.
6. Situations not regulated in these terms and conditions should be resolved
assessed "in the spirit" of these terms and conditions.
7. Uncertainties about the explanation or content of one or more provisions of
our terms should be explained "in the spirit" of this general
conditions.
Article 4 - The offer
1. If an offer has a limited period of validity or subject to conditions
this is explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to change the offer and
to adjust.
3. The offer contains a complete and accurate description of the offered
products and / or services. The description is detailed enough to be a
enable proper assessment of the offer by the consumer. As the
entrepreneur uses images these are a truthful one
display of the products and / or services offered. Apparent mistakes or
obvious errors in the offer do not bind the entrepreneur.
4. All images, specifications data in the offer are indicative and can
do not give rise to compensation or dissolution of the agreement.
5. Pictures with products are a true representation of the
offered products. Entrepreneur cannot guarantee that the displayed
colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what the
rights and obligations that are at the acceptance of the offer
connected. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the way in which the agreement will be concluded and which
actions are required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and implementation of the agreement;
- the term for accepting the offer, or the term
within which the entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs
of using the technique for distance communication
calculated on a basis other than the regular basic rate for the
means of communication used;
- whether the agreement will be archived after its conclusion, and if so on
how this can be consulted by the consumer;
the way in which the consumer, before concluding the contract,
data provided by him under the agreement may
check and repair if necessary;
- any other languages in which, in addition to Dutch, the contract
can be closed;
the codes of conduct to which the entrepreneur is subject and the
the way in which the consumer electronically communicates these codes of conduct
can consult; and
- the minimum duration of the distance contract in the event of a
duration transaction.
- Optional: available sizes, colors, type of materials.
Article 5 - The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4
the moment of acceptance by the consumer of the offer and the payment
the associated conditions.
2. If the consumer has accepted the offer electronically,
the entrepreneur immediately electronically confirms receipt of the
acceptance of the offer. As long as the receipt of this acceptance does not continue
the entrepreneur is confirmed, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will be affected
appropriate technical and organizational measures to protect the
electronic transfer of data and ensures a safe web environment.
If the consumer can pay electronically, the entrepreneur will do so
observe appropriate safety measures.
4. The entrepreneur can - within legal frameworks - inform himself whether the
consumer can meet his payment obligations, as well as all those facts
and factors that are important for a responsible approach to the
distance contract. If the entrepreneur on the basis of this investigation
has good reasons not to enter into the agreement, he is entitled
motivated to refuse an order or request or to the execution
to attach special conditions.
5. The entrepreneur will provide the following with the product or service to the consumer
information, in writing or in such a way that it is provided by the consumer in a
accessible way can be stored on a durable data carrier,
send along:
a. the visiting address of the establishment of the entrepreneur where the consumer is with
complaints can go;
b. the conditions under which and the manner in which the consumer of the
can make use of the right of withdrawal, or a clear statement regarding the
are excluded from the right of withdrawal;
c. information about guarantees and existing after-sales service;
d. the data included in article 4 paragraph 3 of these conditions, unless the
entrepreneur has already provided this information to the consumer before implementation
of the agreement;
e. the requirements for terminating the contract if the contract is a
has a duration of more than one year or is indefinite.
6. In the event of an extended transaction, the provision in the previous paragraph is only of
apply to the first delivery.
7. Every agreement is entered into under the suspensive conditions of
sufficient availability of the relevant products.
Article 6 - Right of withdrawal
On delivery of products:
1. When purchasing products, the consumer has the option to
dissolve agreement without giving reasons during 14 days.
This reflection period starts on the day after receipt of the product by the
consumer or a pre-designated by the consumer and to the entrepreneur
announced representative.
2. During the reflection period, the consumer will handle the product and the
packaging. He will only unpack or use the product to that extent
to the extent necessary to assess whether he wishes to keep the product.
If he exercises his right of withdrawal, he will replace the product with all
supplied accessories and - if reasonably possible - in the original condition and
return packaging to the entrepreneur, in accordance with the entrepreneur
provided reasonable and clear instructions.
3. When the consumer wishes to exercise his right of withdrawal, he is
obliged to make this known within 14 days after receipt of the product
to the entrepreneur. The consumer must make this known through
model form. After the consumer has expressed his wish to use
To make his right of withdrawal, the customer must return the product within 14 days
return. The consumer must prove that the delivered goods are on time
returned, for example, by proof of postage.
4. If the customer is not known after the deadlines referred to in paragraphs 2 and 3
has made use of his right of withdrawal resp. the product
has not returned to the entrepreneur, the purchase is a fact.
When providing services:
1. When providing services, the consumer has the option of contract
to dissolve without giving reasons for at least 14 days,
commencing on the day of entering into the agreement.
2. To make use of his right of withdrawal, the consumer will focus
to the relevant offer by the entrepreneur and / or at the latest upon delivery
provided reasonable and clear instructions.
Article 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, at the most
the costs of return are for his account.
2. If the consumer has paid an amount, the entrepreneur will pay this amount
refund as soon as possible, but no later than 14 days after cancellation.
The condition here is that the product has already been received by the
merchant or conclusive proof of complete return can be submitted
Refund will be made via the same payment method provided by the
consumer has been used unless the consumer explicitly gives permission for
another payment method.
3. Damage to the product due to careless handling by the consumer
the consumer himself is liable for any depreciation of the
product.
4. The consumer cannot be held liable for depreciation
of the product if not all legally required by the entrepreneur
information about the right of withdrawal has been provided, this must be done before the
conclusion of the purchase agreement.
Article 8 - Exclusion of right of withdrawal
1. The entrepreneur can exclude the right of withdrawal of the consumer for
products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal
only applies if the entrepreneur clearly states this in the offer, at least in time
the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with specifications
from the consumer;
b. which are clearly of a personal nature;
c. which cannot be returned due to their nature;
Article 9 - The price
1. During the period of validity stated in the offer, the prices of the
offered products and / or services not increased, subject to price changes
as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can supply products or services
prices are subject to fluctuations in the financial market and where the
entrepreneur has no influence on, offering variable prices. This one
subject to fluctuations and the fact that prices may be stated
target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement
are only permitted if they are the result of statutory regulations or
provisions.
4. Price increases from 3 months after the conclusion of the agreement
are only allowed if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect
of the day on which the price increase takes effect.
5. The prices stated in the offer of products or services are exempt from
VAT in connection with participation in the Small Entrepreneurship Scheme (KOR).
6. All prices are subject to printing and typographical errors. For the consequences of
no liability is accepted for printing and typographical errors. With printing - and
typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price
to deliver.
Article 10 - Compliance and Warranty
1. The entrepreneur guarantees that the products and / or services comply with the
agreement, the specifications stated in the offer, to the reasonable requirements of
soundness and / or usability and on the date of the establishment of
the agreement existing legal provisions and / or government regulations.
If agreed, the entrepreneur also guarantees that the product
is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not change anything
to the legal rights and claims that the consumer has under the
can assert an agreement against the entrepreneur.
3. Any defects or incorrectly delivered products must be returned within 4 weeks
delivery to be reported to the entrepreneur in writing. Return of the
products must be in the original packaging and in new condition
being wrong.
4. The warranty period of the entrepreneur corresponds to the
factory warranty period. However, the entrepreneur is never responsible for
the ultimate suitability of the products for each individual application
by the consumer, nor for any advice regarding use or
the application of the products.
5. The warranty does not apply if:
6. The consumer has repaired and / or processed the delivered products himself or
have it repaired and / or processed by third parties;
7. The delivered products have been exposed to abnormal conditions or
otherwise carelessly handled or contrary to directions
of the entrepreneur and / or on the packaging;
8. The defect is wholly or partly the result of regulations that the
government has or will state with regard to the nature or quality of the
materials used.
Article 11 - Delivery and implementation
1. The entrepreneur will take the greatest possible care when entering
take receipt and in the execution of orders of products and in the
assessment of applications for the provision of services.
2. The place of delivery is the address that the consumer knows to the company
has made.
3. Subject to what is stated in paragraph 4 of this article, it will
company accepted orders expeditiously but no later than 30
days, unless consumer has agreed to a longer one
delivery time. If delivery is delayed, or if an
the order cannot or only partially be executed, will receive the
consumer of this no later than 30 days after placing the order
message. In that case, the consumer has the right to cancel the contract without
to dissolve costs. The consumer is not entitled to compensation.
4. All delivery times are indicative. The
do not derive any rights from consumers. Exceeding a term gives the
consumer no right to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will
amount that the consumer has paid as soon as possible, but no later than within
Refund 14 days after dissolution.
6. If delivery of an ordered product proves to be impossible, the
entrepreneur endeavors to make a replacement article available.
At the latest upon delivery, it will be stated in a clear and comprehensible manner
a replacement item is provided. It is possible with replacement articles
right of withdrawal cannot be excluded. The cost of any
returns are for the account of the entrepreneur.
7. The risk of damage and / or loss of products rests with the
entrepreneur until the moment of delivery to the consumer or an advance
appointed and announced representative to the entrepreneur, unless
expressly agreed otherwise.
Article 12 - Payment
1. Unless otherwise agreed, the consumer
amounts due to be paid within 7 working days after commencement of
the reflection period as referred to in Article 6, paragraph 1. In the event of an agreement up to
the provision of a service commences this period after the consumer has received the
has received confirmation of the agreement.
2. The consumer has the obligation to make inaccuracies in provided or stated
report payment details to the entrepreneur without delay.
3. In the event of default by the consumer, the entrepreneur has the right
legal restrictions, the right to inform the consumer in advance
charge reasonable costs.
Article 13 - Complaints procedure
1. The entrepreneur has a well-publicized complaints procedure
and handles the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be completed within 7 days
and clearly described are submitted to the entrepreneur, after the
consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be made within a period of 14 days
answered from the date of receipt. If a complaint a
foreseeable longer processing time is required by the entrepreneur within the
period of 14 days replied with a message of receipt and an indication
when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a
dispute that is subject to the dispute settlement.
5. In case of complaints, a consumer must first turn to the entrepreneur.
It is also possible to register complaints via the European ODR platform
(http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the entrepreneur, unless the
entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the entrepreneur, the
entrepreneur at her choice whether to replace the delivered products free of charge or
repair.
Article 14 - Disputes
1. On agreements between the entrepreneur and the consumer on which this
general terms and conditions, is exclusively Dutch law
application. Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.
Article 15 - Additional or different stipulations
Additional or deviating provisions from these general terms and conditions may not
to the detriment of the consumer and must be recorded in writing or on
such that they can be accessed by the consumer in an accessible manner
stored on a durable medium.
(Download the Terms and Conditions as a PDF document.)
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